Last Updated: 11/27/2025
Who we are
LoopDxb (“the App”), operated by Loop Dxb (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application.
By using LoopDxb, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide
1.1 Personal Information
We may collect the following personal data when you use the App or create an account:
- Full name
- Email address
- Phone number
This information is provided voluntarily by you.
1.2 Camera Access
The App may request access to your device’s camera to enable certain features such as:
- Uploading photos
- Scanning documents or QR codes
- Completing profile or verification steps
We only access the camera when you choose to use features that require it.
1.3 Device Information
When you use the App, we may automatically collect:
- Device model
- OS version
- App version
- IP address (non-precise)
- Usage logs and diagnostics
This information helps us improve app functionality and security.
1.4 Notification Access
LoopDxb uses push notifications to:
- Send updates or alerts
- Provide reminders
- Notify you of important account activity
You can disable notifications at any time from your device settings.
1.5 Third-Party Services
We may use third-party tools and services for:
- Authentication
- Analytics
- Payments
- Cloud storage
- Customer support
These may include services such as:
- Firebase / Google Services
- Stripe / Payment processors
- Analytics platforms
Each third-party service handles data according to their own privacy policies.
2. How We Use Your Information
We use your information to:
- Provide and maintain App functionality
- Create and manage user accounts
- Deliver notifications and communication
- Improve performance and user experience
- Ensure security and prevent fraud
- Offer customer support
- Comply with legal obligations
We do not sell your personal data.
3. How We Share Information
We may share your information only in the following situations:
- With third-party service providers that assist with app functionality
- To comply with legal requirements
- To protect our rights, users, or security
- With your consent
We do not share your information with advertisers for marketing purposes.
4. Data Storage and Security
We use industry-standard security measures to safeguard your information. While we strive to protect your data, no method of transmission or storage is completely secure.
Your information is stored securely through our cloud service providers.
5.Your Rights and Choices
You have the right to:
- Access, update, or delete your personal data
- Disable camera access at any time
- Turn off notifications
- Request account deletion
- Withdraw consent for data processing
To exercise these rights, contact us at:
support@loopdxb.org
6. Children’s Privacy
LoopDxb is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App and/or on our website with an updated “Last Updated” date.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We’ll notify users through email or app notifications before significant changes take effect.
11. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
Loop Dxb
Email: support@loopdxb.org
Website: loopdxb.org
